Revolutionize your customer experience with our generative AI
Diabolocom's proprietary generative AI models are specifically designed for customer relations: transcription, call summary and tagging, sentiment analysis, quality monitoring, voicebot.
Integrate them easily via our APIs and optimize customer satisfaction and operational costs.
Proprietary, sovereign and scalable AI technologies
Hosted on a European Cloud, Diabolocom AIs are based on proprietary technologies specifically designed for customer relations.
Our AI models adapt to all your needs, including large-scale ones, and ensure controlled costs. They are easily accessible in our API library. Discover them in just a few clicks!
Call transcription
Transcribe customer interactions into usable text, instantly and in any language.
Use transcribed conversations and voice messages directly in your CRM and business tools.
Accelerate resolution and follow-up of customer requests thanks to conversation history.
Call summary and next action detection
Automatically generate summaries in a variety of customizable formats, including headings, paragraphs and bullet points.
Integrate the resulting summaries with your CRM and other tools to provide advisors with context for future customer interactions.
Process and automate the agent's promises identified in the summary: send an e-mail, call back, issue a commercial gesture.
Automatic call tags
Classify and sort interactions according to predefined, configurable criteria: call reason, emergency level, department concerned.
Understand and respond effectively to customer requests based on data to optimize their satisfaction.
Identify trends and recurring problems to be proactive.
Sentiment analysis
Detect customers' feelings of satisfaction or irritation during interactions.
Easily use the data collected to understand your customers and refine your scoring, beyond NPS
Predict and detect risky interactions, personalize post-call treatment and help reduce churn.
51%
reduction in customer context taking time
97%
reduction in post-call processing costs
12%
reduction in churn rate
78%
reduction in advisor evaluation time
Our AI for an exceptional customer experience
Diabolocom's sentiment and data analysis enables companies to understand their customers better.
This knowledge is invaluable for personalizing your communications, improving the responsiveness of your services, and detecting potential customer dissatisfaction.
Facilitate the implementation of preventive retention and loyalty actions!
Our AI for significant operational gains
Our AIs are designed to help and assist teleconsultants by automating a wide range of repetitive, time-consuming tasks and aiding decision-making.
Call center agents are more available and valued. They spend more quality time with customers, enabling a significant reduction in operational costs and an increase in sales.
Tried and approved
Companies of all sectors and sizes use our APIs and have seen a significant improvement in their KPIs.
Craig Skipper
Head of IT Service Delivery (EMEA), Culligan International